online giving

Why would I want to give online?

Security and convenience make online transactions an increasingly popular means of donating to an organization. Plus, your ministry enjoys administrative savings (manual check processing and record keeping add up in a hurry). You also can take advantage of the discipline that recurring donations can provide for your giving.

Is my online giving secure?

Yes. Every transaction is encrypted with Secure Sockets Layer (SSL), the same industry-standard encryption trusted for online commerce with world-class financial organizations.

When will the transaction go on my account?

You set the date when you want your card charged.

Can I use an e-check for my donation?

Yes! In fact it's the best way to give so that the church can avoid paying a 2-4% transaction fee that credit cards charge.

Can I give as little or as much as I want?

Donations must be a minimum of $5.00 and there are no limitations on the maximum amount.

What if I make a mistake and need to have a completed transaction reversed?

Contact the church office immediately so your situation can be handled appropriately.

What options do I have to give online?

Recurring Gift (via a credit card or bank account using our website)

One Time Gift (via a credit card or bank account using our website or an app for your phone/tablet)

Text To Give (via a credit card using a text message)

New Hope Church encourages those regularly attending New Hope to setup recurring gifts through your bank account. This ensures your contributions provide consistent support and reduces the processing fees for your gift.

How do I setup a Recurring or One Time Gift?

Access the Give page on the New Hope Church website. This is the page you are on now! Or download the My Church By Elexio app from the Google Play or Apple Store.

Login using the information provided to you via an email from New Hope OR follow the instructions to setup an account. You will be allowed to donate but the other features of an account with New Hope (online directory, event registration, etc) will not be available until your access has been reviewed and approved by the church.

Some of the communication you receive will reference Elexio, the name of the company providing this service for New Hope.

How do I use Text To Give?

When you want to text to give, text the dollar amount 515-375-0805. (Ex. "$20 NH") The order does not matter. You MUST include a space between your keyword and dollar amount. The dollar amount can be formatted any way. (Ex. $5 / $5.00 / 5 / 5.00).

You will receive a few texts that walk you through the donation.

Message and data rates may apply. Some of the communication you receive will reference Elexio, the name of the company providing this service for New Hope Church.

What Funds can I give to?

These are the options available via the website and the app. For Text to Give, text the code in the parentheses and your amount to 301-31 or 30131.

General (NH)

Building (NHbuilding)

Pave a Lot (NHPave)

Light it Up (NHLight)

Text giving

The only payment method for text giving is a card. It can be credit or debit. ACH is not an option.

Donors will text an amount to that number such as, "20".

It will go toward the fund you have listed as the default fund in Elexio Giving.

If you enable multiple funds in Elexio Giving, donors can type the name of the fund after the amount such as, "100 building fund". To get a list of fund names they can text, "funds" and receive a list such as,

List of funds:

1. General Fund

2. Missions

3. Building Fund

The first time a donor texts a donation, they will be prompted with a one-time registration link that takes them to a web page to put in their name, address, email, and card info.

This will create a record in Elexio Giving for them and save their payment method for future texts.

All subsequent donations will simply be texting the amount to your number (which can be saved for easy access in their phone's contact list).

Donors will get a text confirmation that their donation was successful.

Donors who text donations and donate online (or through the mobile web interface) will have all of their online giving history tied to their Giving account. If you have Elexio Community, the donations will be copied into their account in Community as well.

Text donations are NOT settled by their cellular service carrier. Text donations are processed and settled by your existing Elexio Giving account. These transactions will settle in the same manner and speed as your online donations.

If a donor texts a word like "help", they will receive a text back with instructions such as, "To give enter the amount you want to give, such as 100. You can also give to a specific fund by typing it after your amount, such as 100 building fund."

If they text an amount and a fund name that doesn't match any of your funds, they will get instructions to text the number of one of the funds in the list.

Fund not found. Select one by number below.

1. General Fund

2. Missions

3. Building Fund

Donors can also reset their text giving settings (the payment method they use) by texting the word "reset". This will remove any saved payment information, and allow them to set up a new payment method. They will see the following message:

"Saved card information successfully removed. Please register your card information again when making your next gift by texting an amount to this number."

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